The myths on ISO Standards

ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations be more efficient and improve customer satisfaction.

Isn’t it an old document designed for the way businesses worked in the 1990s ?

First published in 1987, ISO 9001 has been around for many years, but it is regularly updated to ensure that it remains relevant to today’s business environment.

In its latest version, ISO 9001:2015 incorporates elements such as a stronger focus on stakeholders and the wider context of an organization to fit the evolving needs of modern business.

The standard is designed to be flexible enough for use by different types of organizations.

For this reason, it does not specify what the objectives relating to “ quality ” or “ meeting customer needs ” should be. Instead, it requires organizations to define these objectives themselves and continually improve their processes in order to reach them.

Is it very complicated ?

No. ISO 9001 can seem difficult at first but the concepts behind the standard are very simple. The seven quality management principles are a good place to start and will be of great help when it comes to defining your quality management system.

Isn’t it the preserve of big business ?

No. The standard can be used by any organization, regardless of size or type. While small companies may not have staff dedicated to quality, they can still enjoy the benefits of implementing the standard. Tips for small businesses can be found in the publication ISO 9001 for small businesses.

Is it very expensive ?

The standard itself is reasonably priced and can be purchased from the ISO member in your country or through the ISO Store.

Getting certified to the standard – which is not compulsory – will incur extra cost that can vary according to the certification body you choose and where you are based (ISO does not perform certification). Some companies may also decide to use an external consultant. This is not strictly necessary, however, and a lot of helpful advice can be found in supporting publications available from ISO and its members.

Isn’t it just for manufacturers ?

No, the standard can be used by any organization, including service providers such as hospitals, banks or universities. In fact, the most recent version of the standard was specifically designed to be more accessible to organizations outside the manufacturing sector.

Does it mean lots of extra paperwork ?

Not necessarily ! The standard requires you to document a number of things but, actually, these are relatively limited. Its flexibility means that you will be able to find a way of using it that fits your organization without requiring unnecessary paperwork.