Understanding the needs and expectations of interested parties

The ISO standard specifies requirements for the organization to determine the interested parties that are relevant to the quality management system and the requirements of those interested parties.

However, it does not imply extension of quality management system requirements beyond the scope of the International Standard (ISO 9001:2015). As stated in the scope, this International Standard is applicable where an organization needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction.

There is no requirement in this International Standard for the organization to consider interested parties where it has decided that those parties are not relevant to its quality management system. It is for the organization to decide if a particular requirement of a relevant interested party is relevant to its quality management system.