What is Organizational knowledge as per ISO 9001:2015?

In the International Standard ISO 9001:2015 addresses the need to determine and manage the knowledge maintained by the organization, to ensure the operation of its processes and that it can achieve conformity of products and services.

Requirements regarding organizational knowledge were introduced for the purpose of:

a) safeguarding the organization from loss of knowledge, e.g.

— through staff turnover;

— failure to capture and share information;

b) encouraging the organization to acquire knowledge, e.g.

— learning from experience;

— mentoring;

— benchmarking.